Sam Douglas lives with seven other people at his home in London. Esme and Alf are Sam's grandparents. They have 14 grandchildren. Sam's mom is called Annie; she works in the pub next to the family's house. Annie's husband is Ralf and he's a mechanic. Sam has two sisters and one brother. His sisters are called Helen and Rebecca. They go to a school near their house. Ted is Sam's brother. He's 20 and goes to university. There are two animals in the Douglas family's home. Bouncer is Sam's dog and Hiss is Ted's snake.